AR IN RETAIL: HOW TECHNOLOGIES ARE CHANGING THE SHOPPING EXPERIENCE IN STORES
Keywords:
Key words: augmented reality, retail technology, shopping experience, consumer engagement, personalized experiences, virtual try-ons, interactive displays, digital shopping, brand loyalty, case studies.Abstract
Abstract: Augmented Reality (AR) is revolutionizing the retail landscape by enhancing the in-store shopping experience through immersive and interactive technologies. This article explores how AR applications are transforming consumer engagement, providing personalized experiences, and bridging the gap between physical and digital shopping environments. By integrating AR into retail strategies, brands can offer customers innovative features such as virtual try-ons, interactive product displays, and navigation assistance within stores. These technologies not only enhance customer satisfaction but also drive sales and brand loyalty. The paper discusses various case studies that highlight successful AR implementations in retail, as well as the challenges and future directions of AR technology in this sector. As retailers adapt to the evolving consumer preferences, understanding the impact of AR on shopping behavior will be crucial for staying competitive in the dynamic retail market.
References
1. Azuma, R. T. (1997). A Survey of Augmented Reality. Presence: Teleoperators and Virtual Environments, 6(4), 355-385.
2. Poushneh, A., & Vasquez-Parraga, A. Z. (2017). Customer Experience in the Age of Augmented Reality: The Impact of Augmented Reality on Consumer Purchase Intentions. Journal of Retailing and Consumer Services, 34, 215-224.
3. Dacko, S. J. (2017). Augmented Reality in Marketing: A Review of the Emerging Literature and Future Research Directions. Journal of Marketing Management, 33(1-2), 113-129.
4. Kim, J., & Forsythe, S. (2008). Adoption of Virtual Try-On Technology for Online Apparel Shopping. Journal of Interactive Marketing, 22(2), 45-59.
5. Yim, M. Y. C., & Park, S. Y. (2019). The Effects of Augmented Reality on Consumer Behavior: A Systematic Review. Journal of Retailing and Consumer Services, 50, 280-288.
6. Baird, A., & Parasnis, G. (2011). From Social Media to Social CRM: When Customer Engagement Matters. Strategy & Leadership, 39(5), 30-37.
7. González, J., & Palacios, M. (2021). Augmented Reality in Retailing: A Systematic Review and Future Research Agenda. Journal of Business Research, 123, 240-252.
8. Miller, M. (2017). The Rise of Augmented Reality in Retail. Harvard Business Review. Retrieved from hbr.org
9. Huang, T. L., & Liao, S. H. (2015). A Study of the Role of Augmented Reality in the Marketing of Fashion Products. Fashion and Textiles, 2(1), 1-14.
10. Chowdhury, M., & Wang, C. L. (2020). The Role of Augmented Reality in Retailing: A Systematic Review. Journal of Business Research, 116, 496-507.